Product End-of-Life (EOL) Policy
Key Terms
EOL Date
The official date on which the product's End-of-Life (EOL) status has being sent out.
Support Ends
The final date after which Jimi IoT will no longer provide technical assistance, software updates, or repair services for the product.
Replacement Product
The officially recommended product model for migration. This model offers the latest technology and is fully supported.
EOL Product List
| Product Model | Features | EOL Date | Support Ends | Replacement Product |
|---|---|---|---|---|
 JC120 | 4G Cat 1 Single Camera RTOS | 2025-06-01 | 2028-06-01 | JC182 |
 JC200 | 3G Dual Camera Android OS | 2022-05-01 | 2025-05-01 | JC400 |
 JC400D | 4G Cat 4 Dual Camera DMS Algorithm Android OS | 2022-03-01 | 2026-03-01 | JC261 |
 EV41 | 4G Basic Model Vehicle Tracker | 2025-06-01 | 2025-06-01 | VL110C |
 EV26 | 2G Basic Model Vehicle Tracker | 2025-06-01 | 2025-06-01 | VL110C |
FAQ
How do I start using my tracker for the first time?
Install the device according to the user manual and ensure a valid SIM card (if applicable) is inserted.
Then log in to the TrackSolid Pro web platform to view the device’s latest location and status.
Note: Some advanced features may only be available in the mobile app.
Why can’t the GPS obtain a location fix?
How long can the device operate on its built-in battery?
How do I set SMS alerts for my tracker?
Why am I not receiving GPS location updates?
Support & Assistance
Need help or have questions?
Access our knowledge base for quick answers or
contact our support team for personalized assistance.